Refund policy
Return & Refund Policy
Returns
Zadro offers a 60-day return policy, which means eligible products may be returned within 60 days of receipt.
To qualify for a return, the item must:
1) Be unused and in the same condition in which it was received.
2) Include all original parts, accessories, tags, and packaging.
3) Be accompanied by a receipt, proof of purchase, or order confirmation.
To initiate a return, please use our Return Portal.
If you are unable to access the portal, please contact us at customersupport@zadroinc.com with your order number and reason for the return. We will provide a Return Merchandise Authorization (RMA) number and return instructions.
Items returned without prior authorization will not be accepted.
Customer Preference Returns (Buyer's Remorse)
Returns resulting from buyer's remorse, change in preference, or accidental purchase may require the customer to pay return shipping costs, which may be deducted from the refund amount. Returned products may also be subject to a restocking fee of up to 100%, depending on their condition upon inspection.
Damaged, Defective, or Incorrect Items
Please immediately inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact customersupport@zadroinc.com so we can evaluate the issue and provide an appropriate resolution.
PRODUCT SAFETY INSPECTION NOTICE: Please be aware that products submitted to us for inspection are evaluated in accordance with applicable CA safety regulations. If it is determined during an inspection that a product has been damaged, modified, or otherwise presents a safety hazard, Zadro may be legally prohibited from returning the item in its original condition. In such cases, the product may be retained or disposed of as required by applicable CA safety regulations. By sending us a product for inspection, you acknowledge and accept the possibility that the product may not be returned to you.
Non-Returnable Items
Products showing misuse, abuse, unauthorized repairs, or alterations are not eligible for refund or replacement under this policy.
The following items are not eligible for return:
- Custom or personalized products
- Personal care or beauty products
- Hazardous materials, flammable liquids, or gases
- Items purchased with a gift card, on clearance or final sale
If you have questions about whether your purchase qualifies for a return, please contact Customer Support at customersupport@zadroinc.com before returning the item.
Exchanges
To exchange a product, please contact customersupport@zadroinc.com. Our Customer Support team will provide exchange instructions and assist you with the process.
Refunds
Refunds are issued only after inspection and approval of the returned product. Once your return is received and inspected, we will notify you by email whether your refund has been approved.
If approved:
- You will receive a confirmation email letting you know that the refund has been processed to your original payment method.
- Please remember it can take a few business days for your back to process and post the refund.
If the returned item is found to be used, damaged, modified, missing components, or not in its original packaging, your refund may be reduced or denied in accordance with this policy. We will notify you if the condition of the returned item affects your refund.
European Union Customers
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery for any reason and without justification, subject to applicable law. Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
