Refund policy
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please use our Return Portal.
You can always contact us for any return question at customersupport@zadroinc.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@zadroinc.com.
We have a 60-day return policy, which means you have 60 days from the date of purchase to return a product to us for a refund.
Preference Returns/Buyer's Remorse - To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need to provide a copy of the receipt or order confirmation. In some cases, the return shipping cost maybe be the customer's responsibility and maybe deducted from refund. Any product returned for Preference/Buyer's Remorse and deemed Damaged may be subjected to a 10% to 100% restocking fee.
To start a return... -Click Here-
If the link above does not work, you can contact us at customersupport@zadroinc.com. Please provide your Zadro order number and the return reason. We will respond with your RMA (return authorization number) and instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customersupport@zadroinc.com.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can resolve the issue quickly and make it right.
Exceptions / Non-returnable items
Certain types of items cannot be returned, like custom products (such as special order or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to contact us at customersupport@zadroinc.com to begin the exchange process.
Refunds
Once we've received and inspected your return, you will receive a confirmation email letting you know that the refund was processed to your original payment method. Please remember that it can take some time for your bank or credit card company to process and the post the refund too. If there is an issue upon inspection, such as: used, damaged, modified products, missing parts, or non-original packaging, we will notify you immediately in regards as to how this effects your refund.
